Refund policy

We will accept returns on defective/damaged unused items within 15 days from the order date. Please be sure to inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item.

We only accept returns for items purchased through sachajuan.com. If you purchased any of our products from a retail partner, please contact the retailer directly.

Refunds 
We will notify you once we have received and inspected your return and let you know if the refund meets the refund policy criteria. If approved, we will refund the original payment method, and please remember it can take some time for your bank or credit card company to process and post the refund.

To start a return, you can contact us. If your return is accepted, we will give you a Return Authorization (RA) number along with instructions on how and where to send your package. Items returned to SACHAJUAN without first requesting a RA number will not be accepted.